kam77 Privacy Policy

1. Introduction

kam77 ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal data you provide when you register an account, use our platform, or interact with our services. By using the kam77 platform (accessible at https://kam77.cam), you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy. If you have any questions or concerns about how we handle your personal data, please contact us at [email protected].

2. Information We Collect

kam77 collects various types of personal information from you in order to provide our services, comply with legal obligations, prevent fraud, and improve your gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

When you register an account on kam77, you provide us with the following information:

• Personal Identification Details: Full legal name, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address in Indonesia.
• Account Credentials: Username and password (passwords are securely hashed and never stored in plain text).
• Identity Verification Documents: Government-issued identification (KTP, passport, or driver's license), proof of address documents, and selfie photographs submitted during the Know Your Customer (KYC) verification process.
• Payment Information: Bank account details (bank name, account number, account holder name) and e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) for processing deposits and withdrawals.
• Communication Data: Any information you provide when contacting our Customer Support team via email, live chat, or phone, including the content of your messages, attachments, and support tickets.

2.2 Information Collected Automatically

When you access and use the kam77 platform, we automatically collect certain technical and usage data, including:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and device identifiers.
• Log Data: IP address, login and logout times, pages visited, features accessed, actions performed, and timestamp of each activity.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to remember your preferences, authenticate your login sessions, and analyse platform usage patterns. You can manage cookie preferences through your browser settings, though disabling cookies may affect platform functionality.
• Gameplay Data: Wagers placed (amount, type, odds, outcome), games played, session duration, betting patterns, win/loss history, and bonus claims.
• Geolocation Data: Approximate geographic location derived from your IP address to verify residency in Indonesia and comply with regional restrictions.

2.3 Information from Third Parties

kam77 may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation data from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Age verification, identity authentication, and fraud detection data from third-party KYC providers used to confirm your eligibility.
• Fraud Prevention Services: Data from third-party fraud detection agencies to identify suspicious activity, duplicate accounts, and potential money laundering.

3. How We Use Your Information

kam77 uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• To create, maintain, and manage your kam77 account;
• To process deposits, withdrawals, and internal account transfers;
• To authenticate your identity and prevent unauthorised access;
• To provide customer support and respond to your enquiries;
• To administer bonuses, promotions, and loyalty rewards;
• To personalise your gaming experience based on your preferences and gameplay history.

3.2 Legal and Regulatory Compliance

• To verify your age (21+ requirement) and confirm residency in Indonesia;
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations;
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities;
• To comply with legal obligations, court orders, and regulatory requests;
• To maintain accurate records for audit and reporting purposes.

3.3 Platform Improvement and Analytics

• To analyse platform usage patterns and identify areas for improvement;
• To monitor platform performance, uptime, and technical stability;
• To conduct research and statistical analysis on player behaviour and preferences;
• To test new features, games, and betting markets;
• To optimise user interface design and navigation.

3.4 Marketing and Communications

• To send you promotional emails, SMS messages, and push notifications about new games, bonuses, and special offers (you may opt out at any time);
• To provide updates about platform changes, maintenance schedules, and policy revisions;
• To conduct customer satisfaction surveys and request feedback.

3.5 Security and Risk Management

• To protect the platform from cyberattacks, unauthorised access, and technical vulnerabilities;
• To identify and investigate suspicious betting patterns, collusion, and bonus abuse;
• To enforce our Terms and Conditions and take action against rule violations;
• To implement responsible gaming measures and identify players who may be at risk of gambling harm.

4. How We Share Your Information

kam77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients in limited circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who perform functions on our behalf, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process transactions.
• Identity Verification Services: Third-party KYC providers to verify your age, identity, and address.
• Game Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming to deliver casino games, live dealer tables, and slots.
• Cloud Hosting and Data Storage: Infrastructure providers to securely host and store platform data.
• Customer Support Tools: Live chat and ticketing software providers to facilitate customer service.
• Analytics and Marketing Platforms: Tools to measure platform performance and deliver targeted promotions.

All third-party service providers are contractually obligated to protect your data, use it only for the specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, or government authorities if required by law or if we have a good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or regulatory request;
• Investigate suspected fraud, money laundering, or other criminal activity;
• Protect the rights, property, or safety of kam77, our players, or the public;
• Enforce our Terms and Conditions or defend against legal claims.

4.3 Business Transfers

In the event that kam77 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties if you have given us explicit consent to do so, such as when you opt in to receive marketing communications from our partners.

5. Data Retention

kam77 retains your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status, plus 7 years after account closure to comply with financial record-keeping regulations.
• KYC Documents: Retained for 7 years after account closure as required by anti-money laundering laws.
• Transaction Records: Retained for 7 years to comply with financial auditing and tax reporting requirements.
• Gameplay and Betting Data: Retained for 5 years for dispute resolution, fraud investigation, and regulatory reporting.
• Communication Logs: Retained for 3 years for customer service quality assurance and legal protection.
• Marketing Data: Retained until you opt out or withdraw consent, after which it is deleted within 30 days.

After the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you.

6. Data Security

kam77 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption.
• Secure Password Storage: Passwords are hashed using bcrypt or similar cryptographic algorithms and are never stored in plain text.
• Access Controls: Strict role-based access controls ensure that only authorised personnel can access sensitive data on a need-to-know basis.
• Firewall and Intrusion Detection: Our servers are protected by firewalls, intrusion detection systems, and regular vulnerability scans.
• Two-Factor Authentication (2FA): Available to all players to add an extra layer of security to account login.
• Regular Security Audits: Independent third-party security firms conduct periodic audits to identify and address potential vulnerabilities.
• Employee Training: All kam77 staff undergo mandatory data protection and security training.

While we take all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

7. Your Data Rights

As a kam77 player, you have the following rights regarding your personal data:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. To submit an access request, contact our Data Protection Officer at [email protected]. We will respond within 30 days and provide the information in a commonly used electronic format.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most of your account information directly through your account settings page.

7.3 Right to Erasure (Right to Be Forgotten)

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations (e.g., financial record-keeping laws require us to retain transaction data for 7 years).

7.4 Right to Restriction of Processing

You have the right to request that we temporarily restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

7.6 Right to Object

You have the right to object to our processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in promotional emails or by adjusting your communication preferences in your account settings.

7.7 Right to Withdraw Consent

Where our processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

kam77 operates in Indonesia and stores your data on servers located within Indonesia and internationally. In some cases, your personal information may be transferred to, stored, or processed by service providers located outside of Indonesia. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as:

• Using service providers that comply with internationally recognised data protection standards;
• Implementing standard contractual clauses approved by relevant data protection authorities;
• Conducting due diligence on third-party data processors to ensure adequate security measures.

9. Cookies and Tracking Technologies

kam77 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that allow us to recognise you, remember your preferences, and analyse platform usage.

Types of Cookies We Use:

• Essential Cookies: Necessary for the platform to function properly (e.g., session authentication, security).
• Performance Cookies: Collect anonymous data on how you use the platform to help us improve performance.
• Functional Cookies: Remember your preferences and settings (e.g., language, timezone).
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and promotions.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the platform. For more information about how we use cookies, please refer to our Cookie Policy (available on request).

10. Children's Privacy

kam77 is strictly an adult platform. You must be at least 21 years of age to register an account or use our services. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will delete that information immediately. If you believe we have collected information from a minor, please contact us at [email protected].

11. Changes to This Privacy Policy

kam77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes to this policy, we will notify you by email and/or by posting a prominent notice on the platform. The "Last Updated" date at the top of this policy will be revised to reflect the date of the most recent changes. Your continued use of the platform after the updated Privacy Policy takes effect constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

Email: [email protected]
Live Chat: Available 24/7 via the kam77 platform
Customer Support Hours: 24 hours a day, 7 days a week (WIB, UTC+7)